Privacy Policy

During your visit to our website and/or your use of our webshop, we process various types of personal data. This Privacy Policy explains which personal data we collect, for what purposes and on what legal basis, how we obtain these data, what your rights are, and how you can modify (or have modified) your personal data.

1. Identity of the Data Controller

Muylle-Facon BV, a private limited liability company governed by Belgian law, with its registered office at Ambachtenstraat 58, 8870 Izegem, and registered with the Crossroads Bank for Enterprises (CBE) under number 0607.980.657, acts as the data controller for the processing of your personal data in accordance with this Privacy Policy.

2. Processing of Personal Data

We process your personal data when you create a customer account, place orders through our webshop, contact us (for example via the contact form on our website), or otherwise provide your personal data to us. These data are required to confirm and process your order, deliver products, and issue invoices.

The personal data we may process include:

• title, first name and last name (mandatory)
• address (mandatory)
• e-mail address (mandatory)
• telephone and/or mobile phone number (mandatory)
• date of birth (optional)
• username (mandatory)
• purchase details and purchase history (mandatory)
• purchasing behavior and preferences (subject to the user’s prior consent)
• …

Where processing is based on your consent, you may withdraw that consent at any time.

3. Purposes and Legal Basis

Your personal data are processed for the following purposes:

• customer management
• performance of sales agreements
• accounting and administrative processing
• customer support
• …

The legal basis for processing is the performance of a contract, compliance with legal or regulatory obligations, and, where applicable, your consent.

4. Data Retention

Personal data are retained only for as long as necessary to achieve the purposes for which they are processed, and in accordance with applicable legal retention requirements.

5. Disclosure to Third Parties and International Transfers

Your personal data are not transferred to third parties, except where necessary for the performance of our contract or to comply with legal obligations. In all other cases, your personal data will only be shared with third parties with your explicit consent.

We enter into data processing agreements with third parties that process personal data on our behalf (such as delivery partners, payment service providers, and IT service providers) to ensure an appropriate level of security and confidentiality. Where applicable, we remain responsible for such processing.

Your personal data are not transferred to recipients outside the European Economic Area (EEA). If a transfer to a third country were nevertheless to take place, we would ensure that such transfer is subject to adequate safeguards in accordance with applicable data protection legislation.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Access to personal data is restricted to employees who require such access for the performance of their duties and who are bound by confidentiality obligations.

7. Your Rights

You have the following rights with regard to the processing of your personal data:

Right of access
You may request access to the personal data we process about you.

Right to rectification
You may request the correction of inaccurate or incomplete personal data.

Right to erasure
You may request the deletion of your personal data, unless we are legally required to retain them or need them for legitimate purposes.

Right to withdraw consent
Where processing is based on your consent, you may withdraw such consent at any time.

Right to data portability
You may request to receive your personal data in a structured, commonly used, and machine-readable format, or to have them transferred to another controller.

Right to object
You may object to the processing of your personal data where such processing is based on our legitimate interests. You may always object to the processing of your personal data for direct marketing purposes.

Right to restriction of processing
You may request a restriction of processing if you contest the accuracy of the personal data or have objected to the processing.

You can exercise these rights by contacting us. To verify your identity, we may request additional information. We will respond to your request within one month.

You may also manage, update, or delete your personal data via your customer account.

8. Contact and Complaints

If you have any questions about this Privacy Policy or complaints regarding the processing of your personal data, you may contact us by telephone at +32 (0) 51 30 80 54 or by e-mail at info@rubiomonocoat.com.

If you believe that your personal data are not being processed in accordance with applicable data protection laws, you may lodge a complaint with the Belgian Data Protection Authority (Drukpersstraat 35, 1000 Brussels – e-mail: contact@apd-gba.be – www.gegevensbeschermingsautoriteit.be).

9. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be published on our website. Where the changes are significant, we will inform you accordingly.